FAQs 2016-11-08T15:45:47-05:00

Frequently Asked Questions

What Is The Return Policy? 2016-11-08T09:47:35-05:00

Since all of our heartbeat keepsakes are custom made, we are not able to offer refunds of any kind. Customer satisfaction is our top priority. If we make a mistake in the production of your keepsake or if it arrives to you damaged, we will be happy to replace it at no cost. Just contact us by email or phone at (844) 642-5337.

How Do I Care For My Sterling Silver Heartbeat Jewelry? 2016-11-08T09:42:26-05:00

All of our silver pieces come in a box with a small anti tarnish strip. This strip will absorb tarnishing agents in the environment, and help protect against tarnishing if stored with the jewelry consistently. These strips should be replaced every 6 months, but may last longer if kept in a zip-lock bag with your jewelry. Avoid wearing your sterling silver jewelry in tarnish causing conditions such as swimming, cleaning, or during strenuous exercise as exposure to excessive sweating can also speed the tarnishing process.

If your piece does become tarnished, a little bit of cleaning can make it look new again! You can use silver polishing cloths to polish the tarnish off of your jewelry. You can also use microfiber or flannel cloth, but do not use paper towels or tissues as this can scratch the surface of our jewelry. If polishing alone does not work, try washing your item in mild ammonia-free and phosphate-free dish soap and water. If the tarnishing is severe, you may want to consider having it professionally cleaned.

Will My Keepsake Items Last? 2016-11-08T08:25:37-05:00

Yes! We use materials that will last with basic care and upkeep. Depending on the item, we use 14k gold-filled, 14k rose gold-filled, sterling silver, and stainless steel. All materials are made to last and stand up to normal wear well.

Unlike gold plated jewelry, gold filled has a higher content of 14k gold and is mechanically bonded to the base metal. This makes our jewelry resistant to tarnishing and flaking.

Stainless steel jewelry is very strong and durable. It offers a beautiful silver look, and does not tarnish or rust. It’s also hypoallergenic.

Sterling silver will last a lifetime with basic care. Although all sterling silver is prone to tarnishing, simple cleaning can keep it looking great. Sterling silver is also hypoallergenic.

How Long Before I Get My Heartbeat Keepsake? 2016-11-07T16:46:52-05:00

You will receive your heartbeat keepsake within 4 weeks from the day you order.

How Do I Submit My Heartbeat Or Picture For My Customized Heartbeat Keepsake? 2016-11-07T16:46:13-05:00

Submitting your heartbeat or image is easy! Load your item into your cart, and click the “Attach the heartbeat or image” button. You can upload a JPEG of your heartbeat image (take a picture with your phone of the heartbeat waveform at your doctor’s office or take a picture of the EKG strip) or photo image. You can upload an audio recording of the heartbeat (when listening with ultrasound or doppler), or you can upload a video file that includes the audio of the heartbeat (when listening with ultrasound or doppler).

How Do I Get The Heartbeat? 2016-11-07T16:45:26-05:00

You can get the heartbeat in a number of ways. If you are pregnant, your doctor will often let you listen to your baby’s heartbeat at your appointments. You can either record the audio with your phone using a voice recorder app or just recording a video using your phone’s camera. This can be done when your doctor uses a doppler or during one of your ultrasounds. You can also ask to take a picture of the ultrasound screen when the waveform of the heartbeat is shown, but this is only an option during ultrasounds (not with dopplers as they do not show a waveform). Heartbeats can also be captured by our partnering 3D/4D ultrasound studios listed here.

In the case of memorial pieces for loved ones, doctors will often let you have that person’s heartbeat if you ask. We have had quite a few requests from family members who were given an EKG strip for their loved one before they passed. Heartbeats from an EKG may have a bit of a different look than those using an ultrasound depending on the style of keepsake you choose, but we can definitely use them to create a piece customized to that person’s actual heartbeat.

Whose Heartbeat Can I Have My Heartbeat Jewelry Customized For? 2016-11-07T16:44:35-05:00

Anyone’s! We can use anyone’s heartbeat for these keepsakes. Unborn babies, children, and adults. There are a number of ways to capture the heartbeat.

Is This The Person’s Actual Heartbeat? 2016-11-09T12:09:21-05:00

Yes! Each piece is customized for that’s person’s actual heartbeat regardless of what style you select. As you can see in the image below, no two pieces are exactly the same just as no two heartbeats are exactly the same.


Free shipping anywhere in the US!